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Responsible Gaming — Safety with a smile

1x8 believes gaming should be a source of entertainment, not stress. Our Responsible Gaming policy is here to help you maintain a healthy, balanced gaming lifestyle.

18+ Age Restriction
24/7 Support Services
100% Voluntary Limits
5+ Protection Tools
Our Responsible Gaming Commitment

1x8 is more than just a gaming platform — we want you to stay safe, happy, and well at all times.

Set Spending Limits

You decide how much you spend — set a daily, weekly, or monthly limit and any spending beyond that will be blocked automatically.

Time Limit Control

Decide for yourself how long you'll play each day. Once the limit is reached, the platform will automatically prompt you to take a break.

Cooling-Off Break

Need to clear your head? Take a voluntary break from 24 hours up to 6 weeks. You won't be able to log in to your account during this period.

Self-Exclusion Options

If you feel you need an extended break from gaming, you can activate self-exclusion for anywhere between 6 months and 5 years. Your account will be completely inactive during this time.

Reality Check

At set intervals, a pop-up summary will show you how long you have been playing and how much you have spent.

Minor Protection

We follow a strict age verification process. No one under the age of 18 is permitted to use our platform — that is a firm commitment.

Table of Contents

1What does responsible gaming actually mean?

Responsible gaming means enjoying gaming as a form of entertainment — not as a source of financial or emotional stress. At 1x8, we believe gaming is only truly enjoyable when you play with a clear mind and of your own free will.

Responsible gaming does not mean playing less or enjoying yourself less. It means knowing your limits, understanding your situation, and making the right decisions accordingly. Repeatedly betting to chase losses, or spending household money on gaming — that is not responsible gaming.

Responsible gaming at 1x8 is not just a policy on paper. We back it with real tools, practical support, and awareness resources to keep your gaming experience positive at all times.

Remember — gaming is entertainment, not an investment. There's no guaranteed win, so always play with money you can afford to lose without it affecting your daily life.

2Build Healthy Gaming Habits

Responsible gaming is built on a few simple but effective habits. Following them keeps gaming enjoyable and helps you maintain a healthy balance with the rest of your life.

  • Set your budget in advance: Before you start playing, decide how much money and time you are willing to spend. Once you set those limits, stick to them.
  • Take a break: Playing for long stretches can lead to mental fatigue and poor decision-making. Take at least a 10-minute break every hour.
  • Don't play on impulse: Never play when you're angry, upset, stressed, or under the influence of alcohol. Your judgment is compromised in those moments.
  • Don't chase your losses: Never fall into the trap of placing bigger bets to try to win back what you've lost.
  • Keep up with other activities: Make time for family, friends, hobbies, and work. Don't let gaming pull your focus away from the things that matter.
  • Be mindful of cashback and bonuses: Don't let a promotion or bonus tempt you into playing beyond your set budget.
A simple check for healthy gaming: are you in a good mood regardless of what you lost today? If yes, you're on the right track.

3Signs of Problematic Gaming

People don't always realize when gaming has become a problem for them. The table below lists some early warning signs. If you notice these occurring regularly, it is important to take action.

Signs Level Steps
Spending beyond your set budget Caution Adjust Your Spending Limit
Playing longer than planned Caution Set a Time Limit
Placing larger bets to chase and recover losses Caution Take a Break, Enable Cooling-Off
Hiding your gaming from family or friends Risk Talk to Someone You Trust
Spending household money or borrowed funds on gaming Risk Activate Self-Exclusion, Get Support
Feeling restless, irritable, or anxious when not gaming Risk Seek Professional Help
Prioritizing gaming over work, family, or sleep Risk Close Your Account, Get Support
If any of the warning signs above appear, contact 1x8 Customer Support immediately or activate self-exclusion. Your wellbeing matters more than any game.

4Assess Yourself

Asking yourself honest questions is an important part of responsible gaming. Revisit the questions below from time to time.

Self-Assessment Questionnaire

1

Have you gone over your set budget on any day in the past month?

2

Has gaming reduced the time you spend with family or friends?

3

When you lose, do you feel the urge to bet more to try to win it back?

4

Do you find yourself thinking about gaming while at work or studying?

5

Have you ever been dishonest with family about your gaming?

6

Are you turning to gaming to cope with stress or sadness?

7

Have you tried to cut back or stop gaming but found you couldn't?

If you answered "Yes" to 3 or more questions, consider using 1x8's protection tools or reaching out to customer support.

51x8's Protection Tools

1x8 gives you several effective tools to stay in control of your gaming. You can access them anytime from your account settings.

Spending Control
Deposit Limit

Set a daily, weekly, or monthly deposit cap. Reductions take effect immediately; increases require a 7-day waiting period.

Loss Control
Loss Limit

Decide the maximum amount in BDT you are willing to lose within a given period. Once that limit is reached, betting will stop automatically.

Time Control
Session Time Limit

Set a maximum duration for each session. When the time is up, the platform will automatically sign you out.

Temporary Break
Cooling-Off Period

Give yourself a break from 1 day up to 6 weeks. During this time, you won't be able to access your account or place any bets.

Long-Term
Self-Exclusion

Permanently deactivate your account for anywhere between 6 months and 5 years. Requests to open a new account during the self-exclusion period will not be accepted.

Awareness
Reality Check

A popup will appear every 30 or 60 minutes with a summary of how long you've played and how much you've spent.

6The Role of Family & Friends

Responsible gaming is not just an individual matter. Family and loved ones play an important role. If you believe someone close to you is struggling with problematic gaming, be there for them.

  • Talk openly: Raise your concerns without judgment or criticism. Use language like "I'm worried about you" rather than placing blame.
  • Stop providing financial support: Never lend money or cover bills for someone to continue gaming.
  • Pathways to professional support: Don't pressure them to solve it alone — encourage them to seek professional help instead.
  • Seek support for yourself too: A loved one's addiction puts pressure on the whole family. You're allowed to seek counseling for yourself too.
For parents: enable parental controls on devices at home and have open conversations with your children about online gaming. 1x8 strictly prohibits anyone under the age of 18 from using the platform.

7How to Get Help

If gaming feels like it's getting out of your control, don't face it alone. Asking for help isn't a weakness — it takes courage. 1x8 is here to support you every step of the way.

  • 1x8 Customer Support: Reach out to our support team at any time. We'll help without judgment and can deactivate your account immediately if needed.
  • Mental health professional: Speak with a counselor or psychologist trained in behavioral addiction.
  • Support groups: Share your experience with others facing the same challenges. Organizations like Gamblers Anonymous operate worldwide.
  • Talk to a trusted person: Open up to a family member or close friend. Keeping it to yourself only makes things worse.
If you're facing a serious financial or emotional crisis, seek professional help immediately. Contact 1x8 at [email protected] and we'll guide you to the right resources.

81x8's Commitment to Responsible Gaming

1x8 does more than run a gaming platform — we are committed to building a safe and responsible gaming culture. That commitment is grounded in a set of core principles.

  • We never market gaming to minors and follow a strict age verification process.
  • Our advertising and promotions never encourage harmful behavior.
  • We process self-exclusion and account closure requests immediately upon request, with no barriers.
  • Our support team is specially trained in responsible gaming.
  • Responsible gaming messages and information are displayed regularly on the platform.
  • When we identify a concern, we proactively reach out to the user and offer support.

Playing at 1x8 means enjoying safe entertainment in a trusted environment. We want the joy you feel today to carry through to tomorrow. Responsible gaming is the foundation of lasting, genuine fun.

General FAQ

Answers to frequently asked questions about responsible gaming.

Yes. Any withdrawable balance remaining in your account at the time of self-exclusion or account closure will be returned through the standard process. Please contact customer support.

Reducing your limit takes effect immediately. Increasing it, however, requires a mandatory 7-day waiting period — this is designed to protect you from making impulsive decisions.

A cooling-off period is a temporary break lasting from 1 day to 6 weeks. Your account reactivates automatically once it ends. Self-exclusion is a longer-term measure — from 6 months to 5 years — and requires manual reactivation even after the period expires.

Start with empathy, not judgment. As a third party, you can reach out to 1x8's support team to explain the situation. We'll point you toward the available avenues for help. Only the account holder has the authority to close the account.

Yes, all of 1x8's responsible gaming tools are completely free. Deposit limits, time limits, cooling-off, and self-exclusion can all be activated at any time from your account settings.

Absolutely not. 1x8 is strictly for users aged 18 and above. Age verification is mandatory at registration, and accounts are suspended immediately if there is any suspicion of underage use.
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Play Responsibly, Win with Joy

Join 1x8 and enjoy a safe, trusted, and responsible gaming environment. Your wellbeing is our top priority.

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For players aged 18 and above only. Please play responsibly.

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